Ask and answer the following questions in pairs.

1. What did. Mr. Stone want to talk with mr. Zhang?

2. Had he mentioned it in any of his previous faxes?

3. Why had he to talk about it face to face with mr. Zhang?

4. Can you tell what atate of mind he was in when he said the above things?

5. Did mr. Zhang try to settle the claim immediately?

6. What did he do instead?

7. What did mr. Stone complain about?

8. Why did he want to lodge a claim?

9. Do you think Mr. Stone did it right to lodge a claim when he found the goods to be of inferior quality?

10. Did Mr. Stone have anything to support his claim?

11. What did the survey report say?

12. What did the survey prove? Did it prove anything?

13. Could the survey report prove that the mushrooms were not well dried before packing?

14. Do you think it right for mr. Zhang to say that the damage must have happened during transit?

15. Why should the shipping company or the insurance company be responsible for the damage?

16. Why must mr. Stone lodge his claim against the sihpping company of the insurance company for the damage?

II. Multiple Choice.

1. The Far East trading Co. has expressed their desire to act ______ our sole agent in their district.

for          as          on behalf of          on being

2. Please make preparations for shipment at an early date _______ the goods before Christmas.

so as to receive      in order to be able to receive      with a view to receiving      so that we may receive

3. Your price is too high ______ in our market.

       to work on         to work onit         to work with        to be worked at

4. The following are the terms and conditions ______ the agreement has been reached between the seller and the buyer.

in which         on which          ofr which          by which

5. After inspection of the above shipment we found 5 cases ________.

    missing          losing          missed          lost

6. We have to file a claim against you _______ US $20,000.

of the amount          to the amount of          about          equal to

7. As it _______only a small quantily, we hope you will have no difficulty in settling this matter.

has involved          involved          involves            may have involved

8. we are prepared to make you a reasonble compensation, but not the amount you claimed because we _______ why the loss should be 50 % more than the actual value of the goods.

      understand          cannot see         get no information        are not sure  

9. we trust you will do your best _______ this matter settle at once.

to put        to have        to make        to be responsible

10. We regret to hear that several bags of the last _______ were broken in transit.

goods        shipment        parcels        items

III. translate the Chinese part into English.

1. When we unpacked the case, we found that.

a. 颜色不能令人满意。

b. 货物与碑式样不符。

c. 包内货物在运输途中受到损坏。

２.Ｗe regretwe must lodge a claim against you, as

  a. 到货中有破包５０只。

　b. 到货短重５００公斤。

　c. 货物严重损坏。

3. Further to our talk yesterday.

a. 我们坚持短重由供应商负责。

　b. 我们要求你方早日解决这一索赔。

　c. 我们提出索赔５０００美元，并附上上海商检局检验报告一份。

IV. Translate the following into English orally.

  Ｆ：（愤怒而激动）你方上批货物６月底到达我港。但是，令我们遗憾的是，经过检验，我们发现品质异常低劣，无法用于生产。为此我们不得不向你们提出质量索赔。

　Ｃ：不用生气嘛。请把事情讲讲清楚，这样我们才可以解决问题。请问，你有没有把样品带来？能让我看看吗？

　Ｆ：没问题。喏，这就是样品。

　Ｃ：（看样品）真是不可思议。

　Ｆ：你认为怎样？

　Ｃ：你看，你的剪刀样上全是斑点，而我们发运的货样却是洁白无暇。你比较这两件样品又能得出什么结论呢？

　Ｆ：不错，两个样品大不一样。不过我们的样品也是从你们发运的货物上剪下来的呀。

　Ｃ：我们的货在装运前经过权威部门严格检验，提单也是清洁的。这说明货物装运时是完好无损的。

　Ｆ：到货却是我的剪样这个样子，这也是事实呀。

　Ｃ：这只能说明货物在运输途中遭受损害。你看这样好不好，请你们出具检验报告。只要你方有证据，令人信服，我们就按国际惯例解决索赔。如果确实是因为途中遭受损坏，低廉就应找船　公司理论，怎样？

　Ｆ：好吧，我们再谈吧。